Serious Lip Balm (SLB) accepts no responsibility for the misuse of any of our products. By placing an order through our web site, you agree that we are not liable for problems that arise from your storage and/or use of any products.
While we do our very best to offer you only the highest quality products made from the highest quality materials available by purchasing from the finest wholesalers in the industry, this does not guarantee that any product will be consistent from one batch to another as they may be within a manufacturers tolerance for a particular product. We personally and extensively attempt to ensure our products meet our high standards for quality and stability. By purchasing products sold by SLB, you agree that you are knowledgeable in the safe and proper use of these ingredients and products.
Product prices and specifications are based on information available at the time of posting and are subject to change without notice. All dimensions, weight and carton counts are subject to standard deviations. Please be aware that products may have a slight variation in color from item to item or batch to batch. However, the excellent quality of our products will always reflect our high standards.
We ship via USPS, UPS or FedEx.
Our order processing time varies based on work load. Orders during holiday seasons may require a longer processing time. If a customer requests immediate processing in the form of “Next Day” or “2nd Day Air” shipping, a service charge of US$20.00 will be added due to the extra time and paperwork involved. The Postal Service has implemented a 2 Day and 3 Day printed shipping box. They do not guarantee that your package will arrive in that time period and we do not as well since after it leaves our warehouse, we have no control over the time, inclement weather or other conditions that may arise.
SLB is proud to accept Paypal and Checks. All payment are in U.S. funds. If paying by check, the first order by a new customer will be shipped as soon as the first payment is received. Additional orders from that point will be NET30. COD is accepted on an individually reviewed basis dependent upon proximity. Orders will not be filled if payment is not received. Pending orders are held for 14 days and then cancelled if we do not receive any contact. We ship to the address you provide. If it is returned undeliverable to us due to an incorrect address, you are responsible for the cost of re-shipping the order to you. We do not accept payments made by Paypal with an unverified address, no exceptions, please do not ask. Contact Paypal to become verified through their easy methods. Special orders must be paid in full in advance of placing the order.
Checks returned for non-sufficient funds will incur a $36 processing fee. Since this fee is charged by the bank when the check is returned the first time, the customer is still responsible for this charge, even if the check clears the second time.
Orders placed through our website may be cancelled until the order has been assigned a shipping number or delivered to the shipping carrier or USPS. Custom work, once ordered, may not be cancelled.
You may request expedited order processing using the comments field of our secure shopping cart. The fee for expedited processing is a minimum of 10% or $20.00 as explained above.
International customers are welcome to order via email or order through the cart and choose “Other” as your shipping option. The actual shipping charges will be adjusted after the order is packaged and an accurate total is available. We add a $5.00 handling charge to international orders to cover the additional documentation and time needed to complete these orders. You may elect to insure items and we strongly encourage this. Proof of shipment will be faxed or scanned and emailed to you if necessary. We only ship via Global Priority or Flat Rate if the contents warrant it.
We do not ship to ANY UNVERIFIED Paypal address. Unfortunately we have had to do this due to problems in the past. NO EXCEPTIONS. Thank you for understanding.
The contents of your package are always carefully packed to help insure safe delivery of your order. We have no control over the handling of a package once it leaves our facility and each order leaves our shop insured, no exception. If an order is turned over to a freight forwarder, our responsibility for damage ends at that point, we have no control over how the Freight Forwarder will care for it from that point and we have no recourse in the case of damage.
We do our best to accurately calculate the shipping costs based on tables provided to us by the shippers, however, with the exception noted below, we will not charge, nor will we refund a difference of $2.00 or less. Once placed orders are received by the shipping department, no changes to the orders can be made.
We reserve the right to change shipment type based on how quickly we can get the order to you and shipping regulations. If you have only one type of delivery available to you, please note it in the comments section so we do not change the shipping method without contacting you. If you provide an incorrect shipping address, we will not be responsible for the return shipment to you. If you decide not to pay for a return shipment, your original postage fee will not be refunded and a 15% restock fee will be assessed. If it is our error, naturally we will pay all costs to correct it.
If it is necessary to ship an order in multiple boxes, the shipping total will be adjusted to reflect the new shipping total and we will bill the difference. We will notify you of the amount before billing. Unfortunately, our cart is not smart enough to know this so we have to do it ourselves.
The contents of your package are always carefully packed to help insure safe delivery of your order. Inspect all package at time of acceptance. You must contact us within 48 hours of receiving of your package if anything has been damaged or lost during shipment. If you ship by FedEx, UPS or other carrier, you must save all packing materials and the original shipping box to process the claim. Our carriers require that the damaged items be retained for 5-7 working days to give them time to inspect the packing if they choose to. Absolutely no refunds will be issued if you return an item without prior authorization, it will be discarded.
Due to the nature of our products, we have a no-refund, no-return policy. We cannot resell a product once you have received it. Please take care in ordering to be sure your order is complete and accurate before submitting the order. Should an issue arise with any of the products you purchase, please contact us and we will do our best to resolve the issue if at all possible. Thank you for your business, we look forward to serving you.
We reserve the right to refuse service to anyone.